Clarke Kent Plumbing

Confirm the plumber holds the appropriate Texas plumbing license (master or journeyman) and carries general liability insurance; many contractors also carry workers’ compensation or use insured employees. In addition, verify any required local registration with the City of Austin — the city enforces building codes and typically requires permits and inspections for most plumbing jobs (new piping, water heaters, sewer work, etc.). Ask the contractor to pull permits and provide proof of insurance, a license number you can verify, and recent references.

Common signs of sewer problems include persistent backups, slow drains throughout the house, sewage odors, unusually green or soggy patches in the yard, or sudden sinkholes. A plumbing contractor will usually recommend a camera inspection to pinpoint the issue and size and material of the pipe. Homeowners are generally responsible for the private sewer lateral from the house to the property line; the city or utility typically owns the public main beyond the property line, but policies vary — confirm responsibility with the City of Austin before work begins. Ask about repair options (trench repairs versus trenchless methods like relining or pipe-bursting), written scope and estimates, and cleanup plans.

A clear written contract should list the scope of work, detailed materials/brands to be used, labor and parts costs (or a clear time-and-materials rate), estimated start and completion dates, who will obtain permits and handle inspections, payment schedule (deposits and final payment terms), warranty information for labor and parts, and a procedure for change orders or unexpected problems. Also confirm cleanup, disposal of old equipment, and emergency service availability. Don’t pay the full price up front; get all warranties and receipts in writing and keep copies of permits/inspection reports.