Cool Care Heating and Air Conditioning

Ask for the contractor’s Texas air conditioning and refrigeration contractor license (issued by the Texas Department of Licensing and Regulation) and confirm the number on the TDLR website. Verify the company carries general liability insurance and workers’ compensation (or an appropriate exemption) and request certificates of insurance. Also confirm technicians who handle refrigerant have EPA Section 608 certification. Check references, online reviews, and any complaints with the Better Business Bureau or TDLR disciplinary records.

A good written estimate should list the equipment make, model, capacity (tons), and SEER rating; a clear scope of work (installation, duct modifications, removal and disposal of old equipment); labor costs, permit fees, and any allowances; proposed timeline and start/finish dates; payment schedule; manufacturer warranty details and any contractor workmanship warranty; and a statement that the system will be sized using Manual J/perform load calculations and charged to manufacturer specifications. Because Houston is hot and humid, include measures for proper airflow and dehumidification if needed. Avoid vague quotes and get everything in writing.

Yes — the City of Houston generally requires permits and inspections for new HVAC installations and many replacements or major modifications. Reputable contractors typically pull the necessary permits and schedule required inspections; confirm in writing who will obtain permits and provide proof that inspections have been completed. Unpermitted work can cause problems with insurance claims and future home sales, so make sure the permit and final inspection are documented.