Elite Air Conditioning and Plumbing

Verify the contractor is licensed in Texas through the Texas Department of Licensing and Regulation (TDLR) and carries current local registrations or permits required by the City of Austin. Ask for proof of general liability insurance and workers’ compensation (or an exemption) to protect you if there is property damage or injury. For technicians, look for EPA Section 608 certification for refrigerant handling; other common credentials include NATE certification for technicians, but those are optional. Always ask for the contractor’s license/registration number and proof of insurance in writing.

A properly sized system is essential in Austin’s hot, humid climate. Ask the contractor to perform a Manual J load calculation to determine your home’s cooling needs and a Manual S selection for equipment sizing—don’t rely on ‘rule-of-thumb’ sizing. Consider duct condition (Manual D for ductwork) because leaky or undersized ducts reduce performance. Evaluate efficiency ratings (SEER/EER), the refrigerant type, and features like variable-speed compressors for better humidity control and comfort. Oversized units cycle too frequently and underperform on dehumidification, while undersized units can’t keep up on peak days—get the calculations and equipment recommendation in writing.

Most HVAC replacements and many repairs require permits from the City of Austin; reputable contractors will pull permits and schedule inspections as part of the job. Typical equipment replacement can take one to a few days depending on complexity; major ductwork or custom installs take longer. Manufacturers usually provide part and compressor warranties, and contractors often offer a separate labor/service warranty—get all warranty terms in writing, including length and what is excluded. Ask about recommended maintenance (annual tune-ups, filter type and replacement intervals) and emergency/after-hours response. Also ask whether the contractor will help you apply for local incentives or rebates (for example from Austin Energy) and whether equipment qualifies for any federal tax credits.