HVAC Express Contracting

Confirm the contractor is licensed by the Texas Department of Licensing and Regulation (TDLR) for air conditioning and refrigeration work and ask for their license number. Anyone who handles refrigerants must have EPA Section 608 certification. Request proof of general liability insurance and ask whether the company carries workers’ compensation (Texas does not require employers to carry it, so carriers vary). Also ask for local trade references, any manufacturer training or dealer status for the brand they plan to install, and examples of recent jobs in the Austin area.

Get at least two written, itemized estimates that include equipment make/model and efficiency (SEER), labor, permit fees, ductwork repairs, disposal of the old unit, and any required electrical work. A reputable contractor should perform a Manual J load calculation (or equivalent) to size the system for your home—Austin’s hot, humid climate makes proper cooling capacity and dehumidification important. Ask about duct leakage testing, insulation recommendations, and any incentives or rebates from Austin Energy. Confirm who pulls permits and schedules required city inspections so permit costs and code compliance are not surprises.

Expect a clear project timeline, a written contract describing scope of work and change-order procedure, and confirmation that required City of Austin permits and inspections will be obtained. During installation the crew should test the system, verify airflow and refrigerant charge, and show basic operation. Get all warranties in writing: manufacturer parts and compressor warranties, and any contractor workmanship warranty with its duration and conditions. Ask about recommended service intervals and whether the company offers maintenance plans or emergency service. Finally, make sure the contractor will register manufacturer warranties if required and provide documentation for future service.