Rhino Roofers: San Antonio Roofing Company

"Our experience with Rhino was amazing! From the initial inspection to completion and clean up, the Rhino team kept us informed on every step being completed and were happy to answer any questions we had along the way. They showed up on time and began work immediately. They started at 6:30a and were done at 3:30p with no hindrance of our daily lives. I highly recommend Rhino for your next roofing project, they were on the higher end of the three estimates we got, but not by too much. We had their top tier shingles (Duration Storm) installed along with 3 new ridge vents installed to correct the inadequate ventilation provided by the home builder. It was worth the little extra money for the customer service and professional work provided. “Buy once, cry once” we have complete peace of mind with our new roof because of their manufacture/installation warranties. Don’t trust one of the most important parts of your home to anyone else! Carlee was our main point of contact and she was an absolute blessing to us throughout the process, she is the epitome of customer service! (Give her a raise!) Along with Kirkland, Mariana, and Matthew, the team assigned to us was absolutely amazing and we are well pleased. I hope that management knows and appreciates the quality of employees they have. God bless them all!"

via Google

"I reached out to Rhino Roofers after realizing that the original builders had not installed my roof correctly. From the first phone call, their call center team was incredibly helpful and empathetic, promptly scheduling a free inspection. The assessment process was seamless and efficient, and I appreciated how quickly they identified and addressed the issue. Alongside the roof repair, I decided to move forward with gutter installation. Rhino Roofers coordinated two separate install dates, keeping the process organized and on track. After the work was completed, the crew encouraged me to call if any issues came up—which, unfortunately, they did. A minor oversight caused water to flow outside the gutter system. It wasn’t entirely in Rhino Roofers’ control, but once the issue was spotted, I initially had difficulty reconnecting with their team. I worked through their escalation process, and eventually, the owner reached out to me directly. He explained they were experiencing some technology issues that affected communication and sincerely apologized. That gesture meant a lot. Mistakes happen, but when leadership steps up and takes accountability, it shows the company’s true commitment to its customers. In the end, the gutters look fantastic, the leak was fixed, and I’m happy with the overall quality of the installation. While there’s still room for improvement in their follow-up process, I’m confident they’re working on it—and I believe they’re headed in the right direction. I highly recommend Rhino Roofers and plan to use them again for future roofing projects. Thanks again to the entire Rhino Roofing team for resolving the issue and being open to feedback. I’ll be in touch soon about the next project. Be ready—it’s going to be a big one!"

via Google

"Justin Samaniego and Kathleen Zamora were exceptional from beginning to end. We initially planned on getting three bids for our roof, but Rhino Roofers was our first meeting—and after that initial consultation, we felt completely comfortable selecting them and are so glad we did. The entire process was amazing. Everything was explained in detail, communication was constant, and follow-ups were consistent and timely. When we ran into challenges getting HOA approval, Justin and Kathleen immediately stepped in to support us and provided all the information needed to help move the approval process forward. They truly went above and beyond. We are extremely happy with the service we received and would recommend Rhino Roofers 110% without hesitation."

via Google